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Making Things Work

Page history last edited by Jay Cross 15 years, 9 months ago


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Making Things Work

eLearning, 2004


Implementation, 2003



Implementation 2.0

The web is chock full of explanations of blogs, tags, and other social software. I interviewed scores of people to capture their thoughts on the human side of implementing and sustaining collaborative networks. As you would expect, people have different notions of what works. I’ve tried to capture these multiple perspectives in the checklists and vignettes that follow.


implementing elearning



Implementing eLearning







The Roots of Workflow Learning

SAP, PeopleSoft, Oracle, Saba, Docent, Click2Learn, Plateau, Knowledge Products, Siebel, Sun, Thinq, vCampus, and Global Knowledge (now OnDemand) all sat at the same table. (IBM was supposed to come in by phone, but technical glitches put the kibosh on that.) The room was packed.


The Value of Learning About Learning, with Clark Quinn (2002). "If Olympic athletes approached running the marathon the way business people approach learning, they would show up for the race without having trained. Learning is a skill, not a hard-wired trait.


You built it; now promote it. eLearning Developers Journal, 2003.

Last year I talked with 60 companies about implementing e-Learning. These companies included vendors watching their market share circling the drain, and companies disappointed that less than one person in five was getting involved. Since I was writing a book on implementing e-Learning, I asked lots of questions before pessimistically concluding that most e-Learning initiatives fail to meet expectations.


Converting Intellectual Capital into Competitive Advantage< (for Avaltus, 2001). "Success in the knowledge age requires new tools. This paper describes a unified approach to creating, maintaining, and exploiting intellectual capital, the knowledge platform. The objective is to deliver the right information at the right time to the right person, simply, economically, and immediately."







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